Privacy Policy

Heritage House Dental (“we,” “our,” “us”) is committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

 

1. Information We Collect

We collect only the personal information necessary to provide safe, effective dental care and to manage our relationship with you. This may include:

  • Contact details (name, address, phone number, email)
  • Health and dental history
  • Insurance and billing information
  • Appointment and treatment records
  • Feedback or communications you share with us
  • Website usage data (such as IP address or browser type, collected through cookies or analytics tools)

 

2. How We Use Your Information

Your information helps us:

  • Deliver safe and personalized dental care
  • Communicate with you about appointments, treatment plans, and follow-ups
  • Process insurance claims and payments
  • Maintain accurate health records
  • Comply with legal and regulatory requirements
  • Improve our services and enhance your experience at our practice

We will not collect, use, or disclose your information for any other purpose without your consent.

 

3. Disclosure of Information

We may share your information only when necessary and appropriate:

  • With other healthcare providers involved in your treatment
  • With dental laboratories, insurance providers, or other third parties required for care coordination or billing
  • With service providers who support our operations (for example, IT or practice management software providers) under strict confidentiality agreements
  • When required by law, such as in cases of public health reporting or court orders
  • We never sell or trade your personal information.

 

4. Your Rights

You have the right to:

  • Access your personal and health information
  • Request corrections to ensure your records are accurate and complete
  • Withdraw consent to certain uses or disclosures, subject to legal and contractual restrictions
  • Ask questions about how your information is handled or file a privacy complaint
  • We will respond to all requests in accordance with Canadian privacy law.

 

5. Protecting Your Information

We use administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access. Electronic data is stored securely with password protection and encryption. Only authorized team members have access to your records.

 

6. Website Privacy

When you visit our website, basic information such as IP address and browsing activity may be collected to help us improve your experience. We do not link this information to your dental records or use it to identify you personally. You can adjust your browser settings to disable cookies if you prefer.

 

7. Updates to This Policy

We may update this policy periodically to reflect changes in our privacy practices or legal requirements. The most current version will always be available on our website.

 

8. Contact Us

If you have questions, concerns, or wish to access or update your information, please contact:

Heritage House Dental
820 Britannia Rd W
Mississauga, ON L5V 2W1

Phone: (647) 490-6186
Email: smile@heritagehousedental.ca
Last updated: November 2025